Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account on our platform
• Subscribe to our educational services or newsletters
• Contact us through our support channels
• Participate in surveys, contests, or promotional activities
• Submit feedback or testimonials
• Apply for partnerships or collaboration opportunities

The personal information we collect may include:

• Identity Information: Full name, username, email address, phone number
• Educational Information: Institution affiliation, academic level, areas of study
• Professional Information: Job title, organization, professional interests
• Communication Information: Messages, feedback, support requests
• Financial Information: Billing address, payment method details (processed through secure third-party providers)

1.2 Usage Data

We automatically collect certain information about your device and usage of our services, including:

• Device information (IP address, browser type, operating system)
• Usage patterns (pages visited, time spent, features used)
• Performance data (loading times, error reports)
• Educational progress (courses completed, scores achieved, learning analytics)
• Matrix calculations and computational activities (for service improvement)

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. For detailed information about our cookie practices, please refer to our Cookie Policy.

2. How We Use Your Information

We use the collected information for various purposes, including:

2.1 Service Provision

• Creating and managing your account
• Providing access to educational content and computational tools
• Processing payments and managing subscriptions
• Delivering customer support and technical assistance
• Personalizing your learning experience

2.2 Communication

• Sending important service notifications and updates
• Responding to your inquiries and support requests
• Delivering newsletters and educational content (with your consent)
• Providing information about new features and services

2.3 Service Improvement

• Analyzing usage patterns to enhance our platform
• Developing new educational content and features
• Conducting research to improve mathematical education methods
• Optimizing website performance and user experience

2.4 Legal Compliance

• Complying with applicable laws and regulations
• Protecting our rights and interests
• Preventing fraud and ensuring platform security
• Responding to legal requests and court orders

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as:

• Cloud hosting and infrastructure providers
• Payment processing companies
• Email service providers
• Analytics and performance monitoring services
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Educational Partners

With your explicit consent, we may share educational progress data with your academic institution or employer for:

• Course completion verification
• Academic credit transfer
• Professional development tracking
• Institutional reporting requirements

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Government investigations
• Protection of our rights or property
• Prevention of fraud or illegal activities
• Protection of user safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

4. Data Security

We implement comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

• Encryption: All data transmission uses TLS 1.3 encryption
• Database Security: Encrypted storage with regular security updates
• Access Controls: Multi-factor authentication for administrative access
• Network Security: Firewalls and intrusion detection systems
• Regular Audits: Periodic security assessments and vulnerability testing

4.2 Organizational Measures

• Employee training on data protection practices
• Strict access policies based on job requirements
• Regular security awareness programs
• Incident response procedures
• Data breach notification protocols

4.3 Physical Security

• Secure data centers with restricted access
• Environmental controls and monitoring
• Backup and disaster recovery procedures
• Equipment disposal protocols

Important Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

• Right to access your personal information
• Right to receive a copy of your data in a portable format
• Right to know what information we collect and how it's used

5.2 Correction and Updates

• Right to correct inaccurate personal information
• Right to update your profile and preferences
• Right to complete incomplete information

5.3 Deletion and Restriction

• Right to request deletion of your personal information
• Right to restrict processing of your data
• Right to object to certain types of processing

5.4 Communication Preferences

• Right to opt-out of marketing communications
• Right to customize notification settings
• Right to withdraw consent for data processing

5.5 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days and may require verification of your identity.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

• Authentication and session management
• Security and fraud prevention
• Load balancing and performance optimization
• Shopping cart and payment processing

Functional Cookies

These cookies enhance functionality and personalization:

• Language and region preferences
• User interface customizations
• Accessibility settings
• Recently viewed content

Analytics Cookies

These cookies help us understand how visitors use our website:

• Page views and user journey tracking
• Performance monitoring and optimization
• Feature usage and engagement metrics
• Error reporting and debugging

Marketing Cookies

These cookies support advertising and promotional activities:

• Targeted content recommendations
• Cross-platform campaign tracking
• Social media integration
• Conversion measurement

6.2 Managing Cookies

You can control cookies through:

• Our cookie consent banner (appears on first visit)
• Browser settings and preferences
• Third-party opt-out tools
• Account settings for personalization features

For detailed information about our cookie practices, please visit our Cookie Policy.

7. International Data Transfers

Royal Matrix operates globally and may transfer your personal information to countries outside your residence, including:

7.1 Transfer Mechanisms

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved contracts ensuring data protection
• Binding Corporate Rules: Internal policies for multinational data transfers
• Consent: Your explicit agreement to international transfers

7.2 Data Processing Locations

Your information may be processed in:

• European Union (primary data center in Czech Republic)
• United States (cloud services and analytics)
• Canada (backup and disaster recovery)
• Other countries where our service providers operate

7.3 Safeguards

All international transfers include appropriate safeguards such as:

• Contractual data protection obligations
• Regular compliance monitoring
• Data subject rights preservation
• Security measures equivalent to EU standards

8. Data Retention

8.1 Retention Periods

We retain personal information for different periods based on the type of data and purpose:

8.2 Deletion Procedures

When retention periods expire or upon valid deletion requests, we:

• Permanently delete personal information from active systems
• Remove data from backup systems within 90 days
• Ensure secure destruction of physical records
• Anonymize data that must be retained for legal purposes

9. Children's Privacy

9.1 Age Requirements

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. For users between 13 and 18 years old, we require:

• Parental or guardian consent for account creation
• Limited data collection to essential educational purposes
• Enhanced privacy protections
• Regular review of consent status

9.2 Educational Use

When used in educational settings with minors, we:

• Work directly with educational institutions
• Comply with FERPA and similar educational privacy laws
• Provide administrative controls for teachers and administrators
• Limit data collection to educational purposes only

9.3 Parental Rights

Parents and guardians have the right to:

• Review their child's personal information
• Request deletion of their child's data
• Refuse further collection of their child's information
• Contact us with questions about our practices

10. Updates to This Policy

10.1 Policy Changes

We may update this Privacy Policy from time to time to reflect:

• Changes in our data practices
• New legal requirements
• Technological developments
• Service enhancements

10.2 Notification Process

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Send email notifications to registered users
• Display prominent notices on our website
• Provide at least 30 days notice for material changes

10.3 Continued Use

Your continued use of our services after policy updates constitutes acceptance of the changes. If you disagree with updates, please discontinue use and contact us about data deletion.

11. Contact Information

11.1 Data Protection Officer

For privacy-related questions and requests, contact our Data Protection Officer:

11.2 Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the relevant supervisory authority:

11.3 General Inquiries

For general questions about this Privacy Policy or our data practices: